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Free practical guide + performance scorecard

Improve patient collections in 10 simple steps.

The 10 things every revenue cycle leader should know about patient collections, from 40 years inside the industry.

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Every square is a patient account. Move your cursor to find the opportunities hiding in plain sight.

Why this guide exists

0years.

Millions of collection communications.

After more than 40 years in the collection industry, and overseeing millions of collection communications, I have learned something important:

Improving patient collections doesn't always require a new system, a major technology investment, or another vendor.

Sometimes the biggest opportunities are hiding in the fundamentals.

I've taken four decades of experience and distilled it into 10 simple things every healthcare revenue cycle leader should know about patient collections.

Inside the guide

You'll learn how to …

  • Identify simple problems that may be costing you collections
  • Segment patient accounts more intelligently
  • Improve the timing and effectiveness of patient communications
  • Use multiple communication channels more effectively
  • Remove unnecessary barriers to payment
  • Measure the numbers that actually matter
  • Hold internal teams and collection partners accountable for results

Highlight 1 of 7

Plus

A Patient Collections Performance Scorecard.

Use the included scorecard to quickly assess your current patient collection strategy and identify opportunities for improvement.

0out of 25
Account segmentation
Communication timing
Channel mix
Barriers to payment
Partner accountability
Illustrative preview. Your own score comes from the full scorecard.

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About the author

Chip Hellmann

0+years in collections and healthcare revenue cycle
Millionsof collection communications overseen

Chip Hellmann has spent more than 40 years in the collection and healthcare revenue cycle industry. During his career, he has overseen millions of collection communications and worked with healthcare organizations to improve patient engagement, collection strategies, operational performance, and financial results. Today, through Revo Network Technology, Chip continues to help healthcare organizations identify revenue leakage and find practical ways to improve patient collections.

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